 WPW Platinum Help (Most asked questions) |
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often am I charged? Answer: Your account will be charged every thirty days from the day of the month your membership started. For example, if your membership began on July 22nd, your credit card will be automatically charged again on August 22nd. If you cancel your memberhsip before that time, we will not charge your card for an additional 30 days. Instead your membership will expire at the end of your membership period. For example, if you were activated on July 22nd and we receive your cancelation on August 3rd, your membership will expire on August 22nd. If you join on a day that is not in the next month, you will still receive 30 days of membership. For example, if you join on October 31st, your membership period will extend through December 1st. How do I cancel my membership? Answer: You may cancel your membership at any time prior to the end of your memberhsip period. See question above for more details. Click here to cancel. I forgot my username/password! Response: When you joined you received from us an email confirmation of your order. In that email we included your username and password. If you did not receive this confirmation, either your order did not go through or you entered the wrong email address. Click here for further assistance. My username/password do not work! Response: There are several possible reasons why your username/password may not be working:
Why won't my order go through? Answer: It is possible that we are experiencing network or server difficulties accepting orders. Aside from this, if your credit card charge was refused, you will not be able to access our member's area (we are not told why a credit card is refused). Furthermore, if you have ever charged back on a credit card purchase made on any of our web sites, or if we suspect you of fraud or misuse of our web site and its images, we will disallow any future orders you might attempt to make. Click here for further assistance. I signed up but never received a confirmation. Response: Most likely you did not provide us with a correct email address when you ordered. You need to provide an email address when you order or you will never get a confirmation from us. Click here for further assistance. What is your web site's privacy policy? Answer: SoftWood, Inc. (the producers of this web site) will not disclose your email address (should you provide your email address to us) to any other company or person. Financial and personal information that you provide as part of any order of products and services on this web site is only used for authorization and billing purposes. We do not use "cookies" of any type and will not store "cookies" on your computer. We do not collect information about your viewing preferences. Will you ever send me anything in the mail? Answer: No! We will never send you anything to your physical address (see privacy statement above). The reason we ask for your physical address information when you order is because the credit card companies require us to have that information provided for them. How do I contact you? Answer: If you need more information than is given here, you can contact us by filling out our Email Support Form. Please include a detailed description of your request or problem. |